NHS Feedback, Concerns and Complaints – 02.11.16


NHS Feedback, Concerns and Complaints

Wednesday 2 November 2016, 2pm – 5pm

Friends Meeting House, Ship Street, Brighton, BN1 1AF

The GIG held a consultation meeting on the topic of NHS Feedback, Concerns and Complaints to hear your views on how to improve the complaints and feedback system for everyone in the city.

The Brighton and Hove Clinical Commissioning Group (CCG) who commission local NHS services wanted to know the following from local disabled people and their carers:

  • Whether people have used the NHS Complaints process, and what their experience was;
  • If they have, were there any difficulties, or what worked well
  • If they haven’t, are there any real or perceived barriers ?
  • If people do have experiences they would like to feed back (positive or negative) how would they feel most comfortable doing so?
  • How can we best gather feedback about care and services?


Agenda – agenda-02-11-16

Minutes – coming soon!

Powerpoint Presentation –

Next meet-up
Reflections - Hate Crime and Open SpaceJanuary 17th, 2018
Venue: Friend's Meeting House, Ship Street, BN1 1AF. Please confirm attendance and any access or dietary requirements with Lilly at lilly@possabilitypeople.org.uk or on 01273 208 934
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